Solid Group Mallorca Insurance Services

The Solid Group work in conjunction with the global leaders Zurich to provide you with comprehensive insurance services.

Who are Zurich?

Zurich Financial Services Group is an insurance-based financial services provider. Our
headquarters are in Zurich, Switzerland. Founded in 1872, we now have a global
network of subsidiaries and offices in North America, Europe, Asia Pacific,
Latin America and other markets. Our 60,000 employees serve customers in more
than 170 countries.

Global reach

We take a global approach to our core businesses of general and life insurance.
The diversity of our portfolio, both geographically
and by line of business, is key to our strategy. We offer a comprehensive range
of general and life insurance products and services for individuals, small
businesses, commercial enterprises, mid-sized and large corporations and
multinational companies.

Key markets

Zurich combines strong market positions in personal, commercial and corporate
insurance in North America and Europe, with strengthening positions in Asia and
key emerging markets. We use our global reach across all lines of business. Our
customers benefit from our ability to underwrite and provide services on many
fronts, and from the combination of our international expertise, global
strength and detailed local knowledge.

Our strengths

We pride ourselves on our in-depth customer knowledge and insight, global network coupled with
local expertise, quality of service and ease of doing business, strong capital
base and wealth of talented employees, all strengthened by our brand and
reputation.

Our aspiration

We aspire to become the leading global insurance group in our chosen markets, and
to consistently deliver top-tier results for our shareholders. By so doing, we
will create strong relationships with our customers, agents and brokers, and
provide rewarding opportunities for our employees.

Corporate responsibility

At Zurich we’re committed to creating value for our company and for society
by proactively addressing material social, environmental and governance
issues. We continually seek to improve our corporate responsibility
performance using such measures as the Dow Jones Sustainability Indexes (DJSI)
and the FTSE4 Good Index Series.
We integrate pertinent issues (like climate change)
into our core business, and look for ways that our core business can make a
positive contribution on important issues (like poverty and microinsurance).

We prioritize issues based on the potential impact on the business, level of societal
concern and our ability to make a difference. Our Corporate Responsibility
Strategy Group, which is formed by functional and business leaders, oversees
our corporate responsibility performance and activities at the Group level.
Several of Zurich's business units, including those in the United Kingdom and
Australia, have established comprehensive corporate responsibility programs of
their own. Close cooperation with our business units is integral to the
implementation of the Group strategy and will allow us to build on the momentum
that’s already being generated around our Group when it comes to being a
responsible company.

Zurich HelpPoint

Introducing Zurich HelpPoint

We contacted over 39,000 customers from around the world and asked them what they
wanted.

The answer that came back?

• Help.
• Help at the moments that matter most.
• Help that understands your business.
• Help that shortens the distance between problems and resolution.
• Help that adapts and changes as your life changes.
• Help that goes the extra mile.
• Help that understands you and the world you live in.
• Help that delivers.
• Help that says the customer is the point.

Zurich HelpPoint is the collective term for the many guidance, solution and service
offerings we deliver that capture our commitment to putting customers at the
heart of all we do. With 60,000 employees able to serve customers in more
than 170 countries, help is on the way.

What we do

Insurance is our business

We are approximately 60,000 people working as Zurich Financial Services Group, an
insurance-based financial services provider. Founded in 1872, we’re
headquartered in Zurich, Switzerland, and serve our customers in more than 170
countries. Becoming one of the top five global insurers is our goal.

Our General Insurance segment serves individuals, small and medium-sized
businesses, commercial enterprises and major multinational corporations.

Global Life offers a broad range of life insurance, investments,
savings and pension propositions to individuals and groups. Global Life is
managed globally and focused on local customer and distributor needs.

Farmers, the third-largest personal property and casualty insurer in the United States, is
our main market brand for personal insurance in that market.

What makes us different

Among our strengths are our extensive customer knowledge and risk insights, our
global network and local expertise, our determination to make it easy for
customers to do business with us, and the financial discipline and stability
that help us pursue profitable growth.

Knowledge and insight

We constantly seek deeper insights into risk, and we bring that knowledge to
our customers to help them manage their businesses better.

Global capabilities

Drawing on our global network and local expertise, we can offer distinctive
services to respond to what our customers value most.

Customer focus

We place customers at the heart of all we do. We aim to make it as easy as
possible for them to do business with us and ensure that they receive quality
service when they do.

Strength and stability

Operational and financial discipline, coupled with a strong capital base and a
commitment to develop our talented people, help us manage our business for
profitable growth.

The Zurich Way

We have introduced one consistent and uniform way of doing business.